- Log in to your CURRENT online banking profile at ccbankutah.com
- Go to the messages icon on the top right hand side of your profile
- There will be a message with the subject of “New Online Banking Experience: Credentials.” Please read this email carefully, as it contains important information
- Go to https://ccbankutah.ebanking-services.com
- Enter the company ID (the company ID is a new security measure and is 7 digits long) as found on the New Online Banking Experience: Credentials message you received (see step 3)
- Enter the user ID (this is the same sign on ID that you use for the CURRENT online banking portal)
- Enter the NEW TEMPORARY password (this is NOT the password you currently use for your online banking portal) found on the New Online Banking Experience: Credentials message you received (see step 3)
- You will then be asked to complete a second authentication for further security. You will be prompted to select a phone number to have a security code sent to the phone number we have on file. If the phone number we have on file is not text/phone call compatible, or you would like the code sent to a different phone number, please contact your branch (https://ccbank.com/about/locations/) to update your phone number
If you are still unable to log in after following these steps, you can contact the Operations Department at 801-763-5066. We appreciate your patience during this time.