FAQs Archive - Page 2 of 4

Q: Do I need to save the code?

No. Once the code is entered, it is not needed again.

Q: How do I use a one-time security code?

It is easy! We'll give you the one-time code and you are asked to enter it when we call a number you have on record with us.

Q: Why is a one-time security code needed?

It is an extra layer of online banking protection that ensures that your funds and financial information are safe. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud is prevented even if an unauthorized user learns your online banking user ID and password. It also ensures that you are notified if an unauthorized user attempts to access your account information or complete transactions without your knowledge.

Q: What is a one-time security code?

It is a randomly generated one-time code we provide. You enter it before completing certain transactions to prevent fraudulent transactions and unauthorized access to your financial information.

Q: Who should I contact if I have questions during this process?

While we hope this conversion is as seamless as possible for you, we’re here for you! If you have any issues during this conversion weekend, please contact us at your local branch office or customercare@ccbankutah.com

Q: How does the systems conversion affect online banking and bill payment?

In order to make the switch to our new online banking system, we must temporarily limit the availability of online banking services during the upgrade period. The upgrade period will begin on June 13, 2020, at Noon —at which time online banking will become unavailable. Access to the new online banking system will be available on Monday, June 15 at 6:00 a.m. We sincerely apologize for the limited availability of these services during the upgrade period. We will convert your existing bill pay information to the new system, except for business online customers who we will work individually through this conversion process. Bill Pay will be unavailable starting Thursday, June 11, 2020 at 7:00 a.m. while we convert your existing bill payment information to the new system . Our current system will make all bill payments scheduled for payment through Wednesday, June 17, 2020. Our new system will make all payments scheduled for payment on Thursday, June 18, 2020 or later.