Information for children under thirteen (13)
Our website and mobile applications are not intended for, nor are they directed to individuals that are deemed to be children. We will not intentionally collect any personal information from children under the age of thirteen (13) through our website and mobile applications without receiving parental consent. If you think that we have collected personal information from a child under the age of thirteen (13) through our website or mobile applications, please contact us via email at firstname.lastname@example.org.
We Respect Your Privacy
We collect customer or consumer information from the following sources: (1) information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income, (2) information about your transactions with us or others that may include our lending partners and service providers, such as your account balance, payment history, parties to transactions, and debit card usage, (3) information we receive from third parties, including consumer reporting agencies, such as your creditworthiness and credit history, and lending partners, and service providers, and (4) information gathered through your use of our mobile app such as location data, stored contacts, or information voluntarily submitted. We use this information to provide our products and services to you, to improve our product and service offerings, to communicate with you about our products and services as well as other products and services that may be of interest to you, to comply with legal requirements, and for other legitimate business purposes.
We do not honor web browser “Do Not Track” signals.
Confidentiality and Security
We restrict access to your customer information to bank employees who have a business reason for knowing such information. We educate our employees about the importance of confidentiality and privacy of customer and consumer information.
We maintain physical, electronic, and procedural safeguards that comply with federal banking standards to protect your customer information from unauthorized access. However, no security program is impenetrable, and thus we cannot guarantee the absolute security of your information.
Your California Privacy Rights
If you are a California resident, California law provides you with specific rights regarding your personal information, including the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months and the right to request that we delete any of your personal information that we have collected from you, subject to certain exceptions.
To make such a request please email us. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to two such requests per customer each year.
If you submit a request, we may ask you to verify your identity by submitting your: full name, driver’s license or California card ID number, and account number(s).
Please note that the Bank will make an official request for sensitive identifying information to ensure secure transmission.
You also have the right not to be discriminated against if you exercise any of your rights under California privacy law. You may designate in writing an agent to exercise these rights on your behalf. CCBank may require you to verify your identity and provide documentation of your agent’s authorization before we respond to your request.
We may have collected the following categories of personal information of California residents in the past 12 months:
- Identifiers such as a real name, postal address, Internet Protocol address, email address, or other similar identifiers.
- Categories of personal information described in subdivision (e) of California Civil Code Section 1798.80.
- Commercial information.
- Internet or other electronic network activity information.
- Inferences drawn from any of the information identified above.
The Mobile Application available on the Google Play Store and the Apple App Store requests access to information stored on your mobile device such as location, camera, contacts, or other features to enrich and simplify your user experience and improve our services and provide additional security to protect your account.
Customers using the mobile app should understand:
- Before granting access to this information, the application will prompt you to allow specific permissions.
- If you do not wish to grant the specific permissions, you may decline. However, these permissions may be necessary for the application to function correctly.
- If you later change your mind, you can update the permissions in your device’s settings.
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secure files, and secure buildings.
Application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.
We reserve the right to amend this policy at any time.