The following information can help you protect your information when using our online services. While CCbank maintains the highest level of security on our systems, we are not responsible for any breach of security that is beyond our control. The following are suggestions to help protect you online.
- Use a secure browser. Check that your browser is compliant with Secure Socket Layer (SSL) standards by looking for the small padlock at the bottom right of your browser window and a URL that begins with https (“s” for “secure”). This ensures your private information is scrambled to prevent unauthorized access.
- Be wary of phishing emails. These may appear to be from your bank but are really from criminals trying to lure you to a fake website to get your personal information. Never click on embedded links if you are suspicious; instead, type the URL directly into the browser or contact your bank to verify the authenticity of the email.
- Watch out for fraudulent websites. Always check to see that you have typed the correct website address for your bank before conducting a transaction. Beware of copycat websites that deliberately use a name very similar to that of a real financial institution in an effort to trick you into disclosing personal information.
- Beware of pop-ups. Watch out for sudden pop-up windows asking for personal information or warning of a virus. This is called “scareware” because it frightens people into providing information or downloading malicious software.
- Log off and close your browser. Since browsers cache, or store, information that has been entered or viewed during secure connections, it may be possible to view personal information after you close the session. This is especially important when using a public or shared computer. You reduce this risk by logging off the online banking website (not just clicking the “X” in the top right corner of the browser) and exiting your browser. You may also consider clearing your disk and memory cache (methods vary for how to do this depending on browser type, but usually include adjusting your Internet options).
CCBank will never solicit your personal information by phone, auto-dialer, text message, email or providing links within an email requesting that you update your information. You will not receive any email notification asking you to click a link or visit a website to unlock your account or to provide any private information unless otherwise requested by you through the Online Banking password self-reset feature. If you receive an email or phone call requesting confidential information from someone claiming to represent CCBank please do not respond.
We believe you will be better protected from ID theft and online security risks if you are better informed and aware of the resources available to you. The Internet is a great place to learn more from trusted and reliable sources. The links below are just a small sample of what’s available.